If a room is assigned to the reservation, the housekeeping room status (e.g., Dirty, Pick Up, Clean).īlock Code. If a room is assigned to the reservation, the front office status of the room (e.g., Vacant, Occupied). Available if the General > Room Class application function is set to Y.įO Status. Room class to which the room type belongs. Hours and minutes the reservation has been in queue. (See Reservation Color Codes, Market Codes, or VIP Levels for details). Depending on the setting for the Reservations > Reservation Color Codes application setting, displays the user defined color associated with the Reservation, Market Code, or VIP Level as a quick reference to the user. ![]() Available when the General > Room Class application function is set to Y. Select the down arrow to choose the room class. Available when the Blocks > Business Blocks or Blocks > Quick Business Blocks application function is set to Y, enter a block code for the business block that the reservation is a part of to search for. Select the down arrow to choose the room number.īlock Code. Select the down arrow to choose a room type. Enter all or the first part of the guest's first name. Enter all or the first part of the guest's last name.įirst Name. Select the Queue lamp to display the updated queue time for the highlighted reservation and to dynamically update all queue times. Select Front Desk > Queue Reservations to access the Queue Reservations screen. Front Desk staff can refer to the queue list when deciding which guests should be checked in next guests can be checked in directly from the Queue Reservations screen. Queued reservations are given a priority based on time in queue. The Queue Reservations screen serves as a reminder to Front Desk personnel of the reservations that are awaiting room assignment. You can also check the queue position - but not remove the reservation from the queue - by selecting the Queue lamp on the Reservation screen or the Reservation Search screen, or the Queue Reservations screen. The amount of time that the reservation has been in Queue is displayed, but is also displayed in the User Activity Log when it is removed from Queue. Select Yes to remove the reservation from the queue. Answering Yes to this prompt will not create the reservations and the user is returned to the Rate Query screen without the option to create the reservation.Ī message appears telling you the position of the reservation on the queue.įor reservations already on queue, selecting the Queue button on the Reservation Options menu shows the queue position for the reservation and allows you to remove the reservation from the queue. (See Room Type Configuration for details.)įor walk-in reservations that want a room type that has no clean rooms, then the user receives the Queue prompt prior to creating the walk-in reservation. Note: The Queue option is not available for reservations for which the room type is configured as Pseudo Room Type. (The Reservation Options menu is available from the Reservation Search screen, from the Arrivals Search screen, and from the Reservation screen.) A prompt will ask: "Place reservation on queue?" Select Yes. To put the reservation on queue, select No then choose the Queue button for the reservation from the Reservation Options menu. This is due to the fact that the reservation has a specific room assigned to it and is not waiting on just any room type. Note: The queue message is not displayed if the reservation being checked in has a room number already assigned to it, regardless of room type. ![]() When you attempt to check in guests before their accommodations are available - for example, if the assigned room is still occupied or all rooms of the desired room type are dirty - the Queue Reservations feature tells you that there is a rooms queue and prompts you whether you want to continue with check-in or stop the check-in so that you can put the reservation on queue. Note: A reservation can be placed into the queue only if the reservation is not checked in and the guest’s arrival date equals the property business date. ![]() The OPERA Queue Reservations/Queue Rooms feature helps you manage room assignment fairly, and get guests into their rooms faster by coordinating front desk and housekeeping efforts. The resulting backlog can cause confusion at the front desk and, worst of all, guest dissatisfaction unless the situation is handled equitably and expeditiously. The Queue Reservations/Queue Rooms feature is made accessible by setting the Rooms Management > Queue Rooms application function to Y.Īt times, guests arrive before their selected room or a room of their chosen room type is available for assignment.
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